Shipping & Returns Policy – ussimonmiller.com

Last Updated: [Date]

1. Shipping Information

We process orders within 1-3 business days. Delivery times vary by destination:
• USA: 3-5 business days (express options available)
• International: 5-14 business days (customs may cause delays)
Track your order at: ussimonmiller.com/tracking

2. Return Eligibility

You may return items within 30 days if:
✔ Unworn, unwashed, with tags attached
✔ Original packaging included
✖ Final sale items (marked “non-returnable”) excluded

3. Return Process

  1. Request authorization via your account at ussimonmiller.com/returns
  2. Pack securely (use original packaging if possible)
  3. Ship with tracking (return shipping fees apply)

4. Refunds

  • Processed within 5 business days of receipt
  • Credited to original payment method
  • Shipping costs non-refundable (unless item is defective)

5. Exchanges

For size/color changes:

  1. Return original item
  2. Place new order at ussimonmiller.com

6. Damaged/Defective Items

Contact us within 48 hours of delivery:

  • Via your account dashboard
  • Through our Help Center at ussimonmiller.com/contact
    We’ll provide a prepaid return label and:
    • Send replacement OR
    • Issue full refund (including shipping)

7. International Returns

• Customer responsible for return shipping/customs fees
• Processing may take 10-15 business days

8. Holiday Policy

Orders placed Nov 15-Dec 24:

  • Extended returns until Jan 31

9. Policy Updates

Current version always available at:
ussimonmiller.com/shipping-returns